Terms of Service

These Terms of Service (“Terms”) govern access to and use of ibute.tech as a website by general visitors — people browsing the site, submitting enquiry forms, or booking introductory calls before any engagement agreement exists. They are not a services contract.

By accessing ibute.tech you confirm that you are at least 18 years old and agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Site. Questions: hello@ibute.tech.

ibute Technologies (Private) Limited is a custom software and AI automation studio headquartered in Lahore, Pakistan, with a US affiliate — ibute Systems LLC — for North American operations. Through ibute.tech we provide information about, and the ability to enquire about, the following services:

• Custom software product design and development
• AI automation and large language model (LLM) integration
• DevOps, cloud infrastructure, and delivery pipeline automation
• AI-driven customer support and intelligent virtual agents
• Technical strategy consulting and team augmentation

The specific scope, deliverables, timelines, pricing, and terms of any engagement are governed by a separate Statement of Work (SOW) or Master Services Agreement (MSA) entered into by both parties. These Terms apply to your use of the Site and general interactions with ibute; the SOW / MSA governs project-specific work.

ibute reserves the right to modify, suspend, or discontinue any aspect of the Site or the services it describes at any time without prior notice.

You may use ibute.tech for lawful purposes only. You agree not to:

• Use the Site in any way that violates applicable local, national, or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to the Site, its server, or any database connected to the Site
• Submit false, misleading, or fraudulent information through any form on the Site
• Use automated tools (scrapers, bots, crawlers) to extract content from the Site beyond what standard search engine crawlers do
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site
• Upload or transmit viruses, malware, or any other malicious code
• Attempt to decompile, reverse-engineer, or disassemble any software used by the Site

ibute reserves the right to terminate or restrict your access to the Site at its discretion and without notice if it reasonably believes you have violated these Terms.

ibute’s intellectual property

All content on ibute.tech — including but not limited to text, graphics, logos, icons, images, animations, design layouts, and code — is the property of ibute Technologies or its licensors and is protected by copyright, trade mark, and other intellectual property laws.

You may view and print pages from ibute.tech for your own personal, non-commercial reference. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Site without our prior written consent.

Client intellectual property

Any materials, data, or intellectual property you provide to ibute in connection with a project remain your property. By providing such materials, you grant ibute a limited, non-exclusive licence to use them solely for the purpose of delivering the agreed services.

Work product ownership

Ownership of all work product, code, designs, and deliverables produced by ibute under a client engagement is governed exclusively by the signed MSA or SOW for that engagement. These Terms make no representations about IP assignment for professional services work — that is a matter for the engagement agreement alone.

Where no signed engagement agreement exists (e.g. speculative work produced before a contract is signed), ibute retains full ownership of all materials until a formal agreement is executed and any applicable fees are paid.

Feedback

If you submit ideas, suggestions, or feedback to ibute (e.g., via the contact form or email), you grant ibute a perpetual, royalty-free, irrevocable licence to use, incorporate, and commercialise that feedback without restriction or compensation to you.

During a sales process or engagement, both parties may share confidential information. Each party agrees to:

• Treat the other party’s confidential information with the same degree of care it uses to protect its own confidential information (but no less than reasonable care)
• Not disclose confidential information to third parties without prior written consent, except as required by law
• Use confidential information only for the purposes of the engagement

Confidential information does not include information that: (a) is or becomes publicly available without breach of these Terms; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or court order.

For project-specific NDA or confidentiality requirements, a separate written agreement should be executed prior to the sharing of sensitive materials.

ibute is a professional services firm. Every engagement is scoped, quoted, and priced individually based on complexity, timeline, team composition, and deliverables. There is no standard pricing — each Statement of Work (SOW) or Master Services Agreement (MSA) sets out fees and payment schedules specific to that engagement. The SOW governs in all cases; any defaults below apply only where the SOW is silent.

• Quotes & estimates: Nothing on ibute.tech constitutes a binding quote. All indicative figures (e.g. FAQ pricing ranges) are illustrative only and do not represent an offer.
• Deposit: ibute may require an upfront deposit or milestone payment before commencing work. The SOW will specify the amount and timing.
• Invoicing:Invoices are issued per the schedule in the SOW (e.g. monthly retainer, project milestones, or time & materials). Where the SOW does not specify, invoices are due within 30 days of issue.
• Late payment: Overdue invoices (beyond the agreed payment date) may incur interest at 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower. ibute reserves the right to pause delivery on invoices overdue by more than 14 days after written notice.
• Taxes: All fees are exclusive of applicable taxes (VAT, GST, WHT, sales tax) unless explicitly stated otherwise. Each party is responsible for taxes applicable to it under the laws of its own jurisdiction.
• Expenses: Reasonable pre-approved expenses (travel, third-party licences, hosting costs) may be invoiced separately at cost unless included in the SOW.

ibute’s engagements are defined by the agreed SOW. Requests for work outside the agreed scope (“out-of-scope work”) are common in consulting engagements and are handled as follows:

• Any request that materially changes the scope, deliverables, timeline, or resources required constitutes out-of-scope work and requires a written change order or amended SOW before ibute is obligated to proceed.
• ibute will provide a written estimate for any out-of-scope request within a reasonable time. Work will only commence upon the client’s written approval of the change order.
• Minor clarifications or iterations that fall within the spirit of the original scope are handled at ibute’s discretion without a formal change order.
• If a client requests urgent out-of-scope work before a change order can be executed, ibute may proceed on a “time and materials” basis at the agreed daily or hourly rate, subject to written confirmation of rates beforehand.

Unless the SOW specifies otherwise, either party may terminate an engagement by giving the other party 30 days’ written notice. In the event of termination:

• ibute will invoice for all work completed up to and including the termination date, plus any non-cancellable third-party costs incurred on the client’s behalf.
• Where a deposit or advance payment was made, ibute will refund the portion attributable to work not yet started, minus any reasonable wind-down costs.
• Either party may terminate immediately (without notice period) if the other party commits a material breach that is not remedied within 14 days of written notice of that breach, becomes insolvent, or ceases to operate.
• Upon termination, each party shall promptly return or destroy the other party’s confidential materials and ibute will deliver any completed work product to the client, subject to payment of all outstanding invoices.

ibute.tech may contain links to third-party websites or embed third-party services (such as Calendly for scheduling). These are provided for your convenience only. ibute has no control over and accepts no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Links to third-party sites do not constitute an endorsement by ibute of those sites or their content. You access third-party sites and services entirely at your own risk.

ibute.tech is provided “as is” and “as available.” To the fullest extent permitted by applicable law, ibute disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

ibute does not warrant that:

• The Site will be uninterrupted, error-free, or free of viruses or other harmful components
• Any information on the Site is accurate, complete, current, or reliable
• Results obtained from use of the Site or the services will meet your requirements

Case studies, statistics, and outcomes described on ibute.tech reflect specific client engagements and are not guarantees of future results. Every project is different.

To the fullest extent permitted by applicable law, ibute Technologies, its officers, directors, employees, contractors, and agents shall not be liable to you for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages resulting from your use of or inability to use ibute.tech or the services
• Damages resulting from unauthorised access to or alteration of your data

In no event shall ibute’s total aggregate liability to you — for any and all claims arising from use of ibute.tech or related services — exceed the greater of (a) USD $100 or (b) the total amounts paid by you to ibute in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for certain damages. In such jurisdictions, ibute’s liability shall be limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless ibute Technologies and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, judgements, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms
• Your use of ibute.tech in a manner not authorised by these Terms
• Your infringement of any third-party intellectual property or other rights
• Any content you submit to ibute that is inaccurate, illegal, or violates third-party rights

Step 1 — Good-faith negotiation (required first)

Before either party initiates any formal process, both parties agree to attempt to resolve any dispute through direct, good-faith negotiation. Contact us at hello@ibute.techwith the subject line “Dispute Notice.” We commit to a substantive response within 14 business days. Most issues raised with us are resolved at this stage.

Step 2 — Mediation

If the dispute is not resolved within 30 days of the initial Dispute Notice, either party may refer it to non-binding mediation before a mutually agreed mediator. The costs of mediation shall be shared equally unless the parties agree otherwise. Mediation may be conducted remotely.

Step 3 — Governing law & arbitration

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, without regard to conflict of law principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

Where formal resolution becomes necessary, disputes shall be referred to and finally resolved by arbitration under the ICC Rules of Arbitration (International Chamber of Commerce), administered by a sole arbitrator appointed in accordance with those Rules. The seat of arbitration shall be London, England. Proceedings may be conducted fully remotely. The language of arbitration shall be English.

Either party may seek urgent interim or injunctive relief from any court of competent jurisdiction pending the outcome of arbitration without waiving the right to arbitrate the underlying dispute.

Why English law?

ibute serves clients internationally across Pakistan, the United States, Europe, and beyond. English law is the globally recognised standard for international B2B contracts — respected and enforceable in all of the jurisdictions ibute operates in. ICC arbitration provides a neutral, internationally trusted dispute resolution framework that is fair to both parties regardless of where they are located.

If you are a consumer in the EU, UK, or another jurisdiction with mandatory consumer protection statutes, those statutory rights apply alongside these Terms and cannot be waived by them.

Where ibute and a client have executed a Master Services Agreement (MSA), Statement of Work (SOW), or any other written engagement agreement signed by both parties:

• That signed agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous agreements, representations, warranties, and understandings — including these Terms of Service, any content on ibute.tech, any email correspondence, and any verbal discussions.
• These website Terms of Service are expressly excluded from the scope of any signed engagement agreement and do not form part of it, unless the engagement agreement explicitly and specifically incorporates them by name and section reference.
• No statement, description, statistic, or promise appearing anywhere on ibute.tech (including case study results, FAQ pricing examples, or response-time mentions) constitutes a representation, warranty, or contractual term with respect to any specific client engagement. All such statements are general marketing information only.
• Any modification to a signed engagement agreement must be made in writing and signed by authorised representatives of both parties. No modification arises from conduct, course of dealing, or anything published on this website.

If you are a client and believe there is a conflict between these Terms and your signed agreement, your signed agreement governs in all respects. Please contact hello@ibute.tech if you have any questions.

ibute may revise these Terms at any time. The most current version will always be available at ibute.tech/terms. The “Last updated” date at the top of this page will reflect any revisions.

Your continued use of ibute.tech following the posting of revised Terms means you accept the changes. If you do not agree to the revised Terms, please discontinue use of the Site.

If you have questions about these Terms, please contact us:

• Email: hello@ibute.tech
• Subject line: Terms Enquiry
• Address: ibute Technologies (Private) Limited, Lahore, Pakistan

You can also reach us through our contact page.